Complaints

 


What to do if you are unhappy with the service provided by CAMS:


By Email: claims@camsna.co.uk

By Phone: 0800 410 1999

By Writing: Central Accident Management Services Ltd, 25, Small Heath Highway, Birmingham, B10 0EU.


 


Our team will always endeavour to handle your complaint as soon as possible. 


Our complaints procedure... 


1. Notify us of your complaint via telephone, email or in writing.


2. A dedicated handler will make enquiries into any complaint made and return to you within 24 hours with an update.


3. If we cannot resolve your complaint right away we will attempt to resolve it within 2 weeks of the initial receipt and keep you updated throughout. 


4. As soon as your complaint has been fully investigated we will return to you with a resolution. 


5.     If you’re not happy with the resolution offered after 8 weeks then you may take your complaint to The Financial Ombudsman Service should your complaint be in relation to credit hire services or the Legal Ombudsman if your complaint is in relation to any personal injury claim. The Financial Ombudsman & Legal Ombudsman Services are independent organisations, you’ll need to do this within six months of receiving our final response. To find out more about the service visit www.financial-ombudsman.org.uk You can contact the Financial Ombudsman Service by writing to: The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall LONDON E14 9SR Alternatively, you can phone them on 0800 023 4567. Alternatively, should your complaint be in relation to any personal injury claim then you should contact The Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ or by telephone on 0300 555 0333.